Refund policy

STAY SMOOV RETURN & REFUND POLICY

Returns

We accept return requests within 14 days after your order is delivered.

To be eligible for a return, merchandise must be unworn, unwashed, unused, and in its original condition with tags attached. Proof of purchase or your order number may be required.

To request a return, contact us at support@staysmoov.shop before sending your item back. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable.

Pre-Orders

Pre-order items are purchased before they are ready to ship. Estimated shipping or fulfillment dates are estimates and may change due to production or shipping delays.

Cancellations

Orders may be canceled within 24 hours of purchase. After the 24-hour cancellation period, we cannot guarantee that an order can be canceled.

Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible at support@staysmoov.shop so we can review the issue and make it right.

Exchanges

Exchanges are subject to product and size availability. If the requested replacement is unavailable, you may return the eligible item according to our return policy and place a new order.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or card issuer.

Final Sale

Items specifically marked Final Sale are not eligible for return or exchange.